Most of our furniture is in stock, however certain items will be made to order depending on colour, size or combination chosen. For these items it may take a little longer to arrive but we believe the quality build, awesome prices, and unbeatable value make it worth the wait.
We also work with our manufacturers to reduce lead times and avoid delays, so it's not unusual for customers to receive their orders sooner than we've estimated. For items not in stock we aim to have them arrive at your door between 4 to 12 weeks after placing an order depending on where the item is made.
Once you've placed an order, we send you a confirmation email telling you how long we expect delivery to take. You can always check in with us to get a progress update, just flick us an email or drop us a line.
As soon as your items are ready for dispatch from our warehouse, we'll call you to let you know and advise when you can expect delivery. We will also provide you contact details for our delivery partner in case you want to speak to them directly.
Our delivery partner will then call you as soon as the item is at their distribution centre and is being scheduled for delivery to you. They'll propose a delivery date and time frame. All items will be delivered to the room of your choice, but please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
It depends. Our furniture is made by a number of different manufacturers, so if items need to be ordered in they can arrive at our warehouse at different times. We can either hold your items until they all arrive and deliver them together or dispatch them seperatley. Separate delivery of items however will attract additional delivery charges. In some cases it may be more economical to have the item delivered directly to you from the manufacturer, in which case you will not be charged additional delivery fees.
Of course! Keep in mind though that there may be a different delivery fee depending on your new address. Just contact us and we'll confirm all the details and any change in delivery fee. You can do this at any time up until 24 hours before we dispatch your items for delivery from our Warehouse. If your items have already been dispatched and delivery has been attempted you may be charged for arranging re-delivery.
We work with a number of delivery companies, and there's no point contacting them until we've dispatched your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please send us an email so we can follow up your order and come back to you with an update.
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse, and a card will be left at your door. We can arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we'd advise you try and be there on the original delivery date, so you can receive and enjoy your items as quickly as possible. Please contact us should you need help arranging redelivery.
We use specialist third party delivery partners to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups, communication issues, or IT tracking issue. Don't worry, we're here to help. If you still havent been able to track it down, just get in touch with us.